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The Salvation Army

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College Services and Student Support Officer - Eva Burrows College (EBC)



Bexley North, NSW, Australia 




Up to $30 per hour

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College Services and Student Support Officer


To provide a positive first impression of Eva Burrows College (EBC), be the first point of contact for all enquiries for EBC Bexley North campus, ensure the readiness of the campus facilities to support all College and student needs and provide a full range of college services support to current and potential students from all EBC streams

College Services and Student Support

  • Provide high quality service to all students and external stakeholders and be the focal point for their enquiries
  • Respond to complaints, service issues and other general concerns in a courteous manner
  • Provide timely and accurate information, advice and service to students from a range of disciplines via phone, face-to-face, email and online platforms

Facilities, Accommodation and general Customer service

  • Provide a central contact point for maintenance issues, resolve issues locally if feasible or escalate and liaise with property, contractors, tradespeople and suppliers to ensure that issues are resolved
  • Oversee and monitor on-site works and order equipment, furniture, linens and consumables, liaising with the EBC Facilities and Events Coordinator as applicable
  • Take enquiries for staff accommodation and short-term on-campus student accommodation and make associated bookings

Technical/AV Support

  • Provide technical support for all EBC streams in relation to audio-visual equipment, information technology, and security systems on the Bexley North site
  • Identify and resolve IT issues locally, in conjunction with the EBC AV and IT Technical Assistant or with support from TSA IT
  • Relevant vocational or tertiary qualifications in administration and IT / AV operations and maintenance.

Applications close on: 01/01/2020

Job ID: R1285

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