Company Info

Alphacrucis College
Parramatta, NSW, Australia

Company Profile

Student Experience Officer - Hobart



HOBART, TAS, Australia 


Admin-Clerical, Associations/NFP's, Other, Schools/Teaching

Job ID:


Post Code:


Employment Type:

Part time




Alphacrucis College is a leading Australasian Christian college with a reputation for excellence in training, teaching and research. We provide our students with a Christ-centred education that is relevant for today's generation. Our mission is to equip Christian leaders to change the world.
AC provides courses in ministry and theology, leadership, business, chaplaincy, counselling, teaching and music. Our vision is to be a global Christian university, transforming neighbourhoods and nations.
About this Opportunity:
The Student Experience Officer’s primary role is interacting with prospective students and guiding a student from their first orientation to their graduation. The primary focus of this role is the provision of academic and pastoral support; providing information to students to enable them to successfully engage with campus life and study, access relevant services and achieve academic goals.
The Student Experience Officer works proactively and reactively to ensure each student is able to make the most of their educational experience. Reactively, they ensure that students receive prompt and decisive help when they are in need of advice, support or have a complaint. Proactively they connect students to every opportunity provided by AC and partners that may be helpful and relevant to them. Success is measured by student retention and satisfaction with their ‘out of classroom’ experience of AC.
This key function is also responsible in liaison with the Hobart Campus Director to develop key relationships to increase AC’s market share within Tasmanian church networks to grow AC’s profile and presence in Tasmania.
This is a part time role (22 hours per week) based in the Hobart campus.
The key responsibilities of the Student Experience Officer include (but are not limited to):
  • Provide accurate and timely information and advice to commencing and enrolled students in relation to their studies at AC;
  • Assist the Campus Director in fostering and organising a pleasant campus community environment, including: chapel, orientation, open nights, graduation and social events;
  • Provide pastoral care, guidance, and academic tutorial service as required;
  • Liaise with the Director of Student Services to gather information, stay informed and implement systems related to Student Services;
  • Monitor and report on student attendance and progress;
  • Facilitate effective relationships, interactions and communication through activities, social media and other engagement strategies;
  • Developing key relationships to increase AC’s market share within Tasmanian church networks including new Local Church Colleges (LCC’s) and or Partner Colleges;
  • Liaising with the Tasmanian Campus Director to assist developing AC’s reach and presence;
  • Building and maintaining strong positive relationships with Tasmanian LCC representatives;
  • Perform administrative support for the planning and facilitation of internal events (e.g. intensives, staff, and student functions) and external events (e.g. Public Lectures, Pastor’s Events, etc.);
  • Liaising with AC Marketing Department regarding promotions, conferences, information nights and enquiries;
  • Co-ordinate potential student enquiries and follow through to enrolment where possible;
  • Perform other duties as the Campus Director may require.
To be successful for this position you will have:
  • Employment experience in an academic setting (advantageous);
  • Commitment to the Christian faith and understanding of the mission of vocational and higher education within the church;
  • Great people skills, with the ability to establish and nurture relationships;
  • Skill at communicating politely and diplomatically;
  • A positive attitude under pressure and flexibility when accepting tasks;
  • The ability to work independently and collaboratively, and skills in leadership, problem-solving, and written and oral communication;
  • A high level of confidence and capability with technology.

  • To be considered for this opportunity, send your resume and cover letter to Sharon Swalling, Human Resources by clicking the “Apply Now” button.  This MUST include detail on your capacity to be part of a Christ-centred organisational culture (i.e. details of any Christian faith, values or church involvement, or of your willingness to be part of a Christian organisation). 
  • This position description can also be viewed here.
  • Enquiries relating to this position can be directed to Sharon.
  • APPLICATIONS CLOSE 25th March 2019, unless filled prior to this date.
** Candidates must have the right to work in Australia to apply for this position **

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