Company Info

NSW, Australia

Company Profile

IT Service Operations Manager



Norwest, NSW, Australia 



Job ID:


Post Code:


Employment Type:

Full time




IT Service Operations Manager

• Leading provider of aged care and community services
• Genuine opportunity to make a difference
• Develop and deliver a suite of IT services

About Us:
As a Christian organisation, with a heritage of service spanning 160 years, we serve older people and those who are vulnerable or marginalised by providing a range of accommodation, care and community services.

About the Role:
Reporting to the General Manager Information Technology, the role of the IT Service Operations Manager is responsible for ensuring that Anglicare’s strategic, tactical and operational needs are met now and into the future through the development and delivery of a suite of user centric IT services.

Key Responsibilities:
• Lead infrastructure and service delivery teams centred on delivering a fantastic user experience of technology whilst implementing transformational change;
• Develop, implement and improve Anglicare’s IT service delivery management framework to drive efficiency;
• Improve the underlying performance of Anglicare’s business systems through selection and management of network, data centre, application security, end user devices and cloud services;
• Influence suppliers, colleagues and senior managers to deliver systems that bring material value to Anglicare; and
• Contribute to the operation of IT Department within budget by managing expenses and purchases.

• Demonstrated ability to achieve outcomes through the effective management of financial, physical and human resources;
• Min 5-7 years’ experience in a similar IT operations or service delivery role; 
• Tertiary qualification in Information Technology or related Degree; and 
• Previous experience in ITIL and Project Management certifications or equivalent experience.

If you’re passionate about customer service, a strong delegator skilled at making team members accountable seeking to advance your career, we would love to hear from you.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

Anglicare - Jesus Christ honoured, lives enriched and communities strengthened.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.

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