Company Info

The Salvation Army
Blackburn, VIC, Australia

Company Profile


Reservations Co-ordinator


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Job ID:

23642

Location:

COLLAROY, NSW, Australia 

Category:

Admin-Clerical, Camps/Outdoor Education
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Job Views:

245

Post Code:

2097

Employment Type:

Full time

Posted:

08.11.2018

Listing Logo:

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Job Description:

The Company

The Salvation Army, an international movement, is an evangelical branch of the universal Christian Church.  Our message is based on the Bible; our ministry is motivated by love for God.  The mission is both spiritual and practical, encompassing the preaching of the Gospel of Jesus Christ and the alleviation of human suffering and distress without discrimination.

The Collaroy Centre is 440 bed conference centre, accommodating group bookings, predominately dealing with school and church groups.
 

The Role

We are currently seeking an experienced Reservations Coordinator for our team. This would involve providing exceptional service to all guests of The Collaroy Centre, using our Venue 360 software package to process and confirm bookings and reservations, and to communicate all pertinent details in a timely and organised manner to internal and external stakeholders to ensure successful and smooth operation of the centre. The successful candidate will be able to work and alternate roster (e.g. Week 1 – 8am to 4pm, Week 2 – 10am to 6pm, 11am to 7pm, or 12pm – 8pm).  
 

Duties Include

  • Providing attentive and personalised service to all guests of and visitors to The Collaroy Centre
  • Anticipating customer needs and provide solutions to reduce risk of problems which will spoil their experience
  • Use of Venue 360 software package to effectively process all requests and bookings
  • Follow up customer enquiries
  • Provide relevant information packages, and answers to any questions from potential customers who have completed a site visit
  • Upsell services to customers for optimum sales and bookings
  • Front desk and reception duties

Job Requirements:

What we are seeking from you?

  • 2+ years’ experience in venue/group bookings and reservations
  • Work with high level of autonomy
  • Understanding of the Microsoft package and data systems e.g. Word and Excel
  • Willingness to learn Venue 360 Bookings Software



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