Company Info

NSW, Australia

Company Profile

Weekend Navigator/Scheduler


Job ID:



Wahroonga, NSW, Australia 


Admin-Clerical, Associations/NFP's, Community/Welfare/Social

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Employment Type:

Part time



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Job Description:

• Permanent part-time role across the weekend and Mondays
• Based at Wahroonga, NSW
• Be the first point of contact for staff and customers including clients, external stokeholders and members of the public, and respond to short-notice schedule changes and requests
• Join a friendly and professional team

About HammondCare

HammondCare is an independent Christian charity that exists to improve quality of life for people in need.
We specialise in aged and dementia care, palliative care, rehabilitation, mental health services for older people, and other related health and aged care services.  HammondCare seeks to embed evidence based best practice in its services and we provide these services through home care, sub-acute hospitals and residential aged care. 
Bringing these health, hospital and aged care services together, HammondCare has been able to develop innovative, flexible care models designed to serve people with complex health or aged care needs, regardless of their circumstances. 
HammondCare works to provide its staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles.

About the role:
HammondCare Support is the central contact centre for HammondCare At Home, and provides the first link to HammondCare At Home services for clients, external stakeholders, and also provides a support service to HammondCare At Home staff.

The Navigator role is pivotal in providing excellent customer service, relevant information and a first response to incoming enquiries. The Scheduler role provides support to respond efficiently to Care Worker schedule changes with minimal disruption to clients and staff.

The essence of this role:
• First point of contact for both internal customers (staff) and external customers including clients, external stakeholders, and members of the public with enquiries about HammondCare services.
• Respond to enquiries, requests, problems and complaints accurately, efficiently and empathetically.
• Provide scheduling support on weekends and respond efficiently to schedule changes with minimal disruption to clients and staff

About you:
• Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.
• Demonstrated experience in customer service or contact centre role.
• Demonstrated ability to use initiative and problem solve with limited supervision.
• Excellent analytical skills and attention to detail.
• Strong organisational abilities, including effective time management and ability to prioritise in a busy work environment.
• Demonstrated commitment to excellence in customer service principles including conflict resolution to ensure the consistent provision of exceptional service to internal and external stakeholders.
• Demonstrated excellent interpersonal communication skills.
• Strong relationship building skills, listening skills and empathy.
• Demonstrated ability to record, report and maintain information.
• Ability to work independently and as part of a team.
• Excellent computer skills including database management and Microsoft Office applications (particularly Word, Excel and Outlook).
• Knowledge of the Home Care Packages (HCP), Commonwealth Home Support Programme (CHSP), and upcoming reforms to these programmes.
• Demonstrated experience in Aged Care or Scheduling is desirable.

HammondCare offers its staff competitive salaries, excellent training & development opportunities, a supportive environment and a fabulous benefits program. For more info check out our website:

Ready to make a change? Apply Now!

Information Pack

For any further enquiries not addressed by the information pack please contact Tristan Hatcher on 0437 044 867.

Closing date, 30 November 2018

All short listed applicants for this role will be asked to consent to a criminal record check

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