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Company Info

Wesley Mission
3 Dalmar Place, Carlingford
Sydney, NSW, Australia

Phone: 02 98572545
Web Site:

Company Profile

Client Services Coordinator (Rostering and Scheduling Position)


Job ID:



Blacktown, NSW, Australia 


Community/Welfare/Social, Other

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Post Code:


Employment Type:

Full time



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Job Description:

Wesley Home Care & Disability

• full-time position
• based in Blacktown
• scheduling and rostering
• learning and development opportunities
• immediate start

About us
Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.”

About the program
Wesley Home Care & Disability Services assists frail aged and people living with a disability to lead fulfilling lives by providing life enriching care in the community. We offer quality care, encouraging clients to maintain independence, while catering for their social, physical and spiritual needs.

About the role
This is an exciting opportunity to be part of Wesley Mission’s Home Care & Disability Portfolio, which is experiencing continuous growth. You will schedule the service delivery of our care workers to our clients, and maintain care worker rosters within a data management system. You will be the key contact for clients regarding schedule changes.

Job Requirements:

To be successful in this position, candidates must be able to demonstrate the capability to meet the criteria outlined below:

Essential criteria
• absolute commitment to client centred care and support where courtesy and respect are essential
• minimum 3 years general administration experience including operation of client management databases, Windows proficiency, Microsoft Suite (especially word, excel and outlook), record management and prompt response to telephone queries and requests
• experience with the scheduling of rosters or demonstrated transferable skills
• strong communication skills to liaise effectively with a wide range of people in different capacities
• ability to work within organisational quality management systems
• ability to follow organisational policies, procedures and guidelines
• ability to implement and deliver improvement measures
• high level organisational skills, including a proven ability to meet deadlines and reporting requirements
• proven ability to work independently and as part of an effective results driven team
• active participation in on call roster duties

Desirable criteria
• experience in an aged care/community setting
• knowledge and experience in coordinating telephone referrals and providing necessary information regarding community services to clients

Demonstrated behaviours
• willingness to affirm Wesley Mission’s vision, mission and values
• ability to engage and inspire a passionate team through clear decision making and the provision of a supportive and collaborative management style
• demonstrated ability to work unsupervised as well as an effective team player with a positive can-do attitude
• relates well to a range of people with sound listening and problem solving skills
• confident professional with strong initiative and business acumen
• displays emotional maturity and resilience

Salary and employment conditions are in accordance with the Social, Community, Home Care and Disability Services Industry Award 2010, Level 4, Pay Point 4. A competitive remuneration package, including salary packaging, is available. Wesley Mission offers flexible working conditions to enable work-life balance.

Closing date
Friday, 2 June 2017

Apply now
Please find a copy of the Position Description here: https://www.wesleymission.org.au/home/get-involved/careers-at-wesley-mission/career-vacancies/.

Please submit a copy of your CV/resume and a cover letter addressing all the selection criteria to bettina.esposito@wesleymission.org.au

Applications that do not address all the selection criteria will not be considered.

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission. Aboriginal and Torres Strait Islander people are encouraged to apply.

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