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Meriden Anglican School for Girls
10-12 Redmyre Road, Strathfield
Sydney, NSW, Australia

Phone: 02 9752 9444
Web Site: www.meriden.nsw.edu.au

Company Profile

ICT Helpdesk Technician


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Sydney, NSW, Australia 



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Employment Type:

Full time



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Job Description:

Working with in our small team of IT professionals, the primary role of the ICT Helpdesk Technician is to provide support across the whole School P -12 to students and staff who use educational technologies at Meriden.  This is a full-time permanent position, 7:30 am – 4:30 pm, reporting to the ICT Manager.

The ICT Helpdesk Technician will by supervised by the ICT Support Manager and will work closely with all other ICT staff.

The role focusses upon face-to-face communication with staff and students, management of the Service Desk, provision of accounts, preparation of computing hardware for staff, basic networking, software and audio visual support, responding to classroom technology issues.

Position Requirements
Diploma in Computer Science, Computer Engineering or equivalent
Minimum of 1 to 3 years of demonstrated, related experience in supporting users of technology
Capacity to work as a flexible and supportive team member
Commitment to supporting the Christian ethos of the School
Maintaining awareness of and compliance with all School Policies and Procedures at all times.

The duties include:
• operating the service desk at designated times
• answering staff and student queries received via phone, email, service desk
• triaging, assessing and prioritising reports of problems received through the ticketing system, and assigning these to appropriate staff. Tracking completion of tasks.
• providing basic support for networking and software issues, with the assistance of specialist staff
• providing basic training to staff on the use of educational technologies
• providing student cards and establishing user accounts
• maintaining the register of assets, tagging new equipment, tracking
• storing equipment, releasing equipment to staff and retiring assets at end of life
• assisting in the installation of new educational technologies
• upgrading software on school devices
• assessing and maintaining faulty hardware and working through warranty claims
• documenting processes in a way that is informative to others
• performing other duties as required.

Advisory functions
The role of ICT Helpdesk Technician is to advise on:
• issues of technical significance that will have a large effect e.g. on staff or services
• security threats, both physical and electronic
• levels of availability of educational technology resources in relation to user needs
• maintenance of strong relationships with internal stakeholders and external providers
• recommendations for potential educational technology service improvements.

Required Technical Skills
• high level experience with office and communications software
• experience working with operating systems, especially Windows
• electronic file management
• practice of documentation writing
• experience working with an issue tracking system.

How to apply

Written applications should include:
• details of qualifications and experience
• contact details
• three referees, including the minister/pastor of your local church.

Applications should be addressed to:
Dr Julie Greenhalgh
Meriden School
PO Box 78
Strathfield         2135

Email:     hr@meriden.nsw.edu.au

Closing date:  Monday 29 May 2017

Please note that only applicants selected for interview will be contacted.
Previous applicants need not apply.

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